Support

CitizenCH

CitizenCH is currently in development. For questions, feedback, or early support requests, email support.citizench@lumenlabs.ch.

TODO: add the expected support response time before launch.

Before the app launches

The App Store and Google Play versions are not yet available. We will add download links, app version information, and launch support guidance here once CitizenCH is released.

How to report a problem

When the app is available, please include your device model, operating system version, app version, platform (iOS or Android), and a short description of what happened. Screenshots are helpful where appropriate.

FAQ

Is CitizenCH an official Swiss naturalisation test app?

No. CitizenCH is an independent educational tool and is not connected to any Swiss government body, canton, municipality, or official test provider.

Can CitizenCH guarantee that I will pass?

No. It cannot guarantee the accuracy of every answer, eligibility, acceptance of an application, or success in any test. Please verify current requirements with the responsible authority.

Which cantons and municipalities will be supported?

TODO: add confirmed coverage and any known regional limitations before launch.

Read the Disclaimer and Privacy Policy for more information.