Support

How can we help?

For help with CitizenCH, including TestFlight versions, email support.citizench@lumenlabs.ch.

Report a problem

Tell us what happened, what you expected, and how we can reproduce it. If possible, include:

Your app version, shown at the bottom of Settings.
Your device model and iOS or Android version.
Your selected canton or municipality, if relevant.
Whether you were connected to the internet.

Screenshots can help, but please hide personal information. Do not send identity documents, private interview notes, or recordings.

If we ask for your support ID

In versions with Support information:

Open Settings and scroll to the version label at the bottom.
Press and hold it for three seconds.
Tap Copy support ID and paste it into your reply.

If nothing opens, send your app version instead. We may ask you to tap Refresh support access while online to show troubleshooting information. Your support ID does not give us remote control of your device. Read more in our Privacy Policy.

Frequently asked questions

Can I study offline?

Yes. Core study content works offline. You need internet access for website pages and downloading new questions.

How do I get updates?

The app can download question updates when connected. New features and changes to the app itself require an app update through your store or TestFlight.

Which areas and languages are supported?

The app interface supports English, German, French, and Italian. Questions, translations, and test formats vary by canton and municipality. You can choose the app language and question translation language separately in Settings.

Are some questions AI-generated?

Yes. Optional AI-generated questions provide extra cantonal and municipal practice where official questions are unavailable. They are labelled in the app and can be turned off in Settings. Federal practice is not AI-generated.

Does my progress sync between devices?

No. Progress, notes, and recordings are stored locally. Please contact us before reinstalling to fix a problem, as you may lose your data.

What does Reset Progress remove?

It clears study and test progress. It keeps interview notes, recordings, interview completion, and settings. You can clear notes and delete recordings in interview preparation. See our deletion information for more details.

Is CitizenCH official?

No. CitizenCH is an independent study tool and cannot guarantee a passing result. Always check current requirements with your canton or municipality. Read the Disclaimer.